Frequently asked questions

When do online sales stop?

For a midday match, online sales will stop at 09:30 on the day of the match.

For a daytime match, online sales will stop at 12:00 on the day of the match.

For an early-evening match, online sales will stop at 14:30 on the day of the match.

For an evening match,  online sales will stop at 17:30 on the day of the match.

Check the individual match descriptions for more information on when do online sales stop. Tickets will then be available to purchase at the stadium - excludes all-ticket fixtures.

What are the eligibility requirements for a Concession ticket?

  • 65 & over
  • Emergency services
  • Military

Those claiming a concession rate through their emergency service and military status must have current work ID when attending matches.

I want to purchase a Under 14 ticket - are there any restrictions? 

An Under 14 ticket is only available to purchase online with an Adult or Concession ticket for all matches. All children under 14 must be accompanied at all times by an adult to help safeguard our young supporters inside the Laithwaite Community Stadium. Failure to arrive at the Club with an adult will result in the child being denied entry.

 Our Ground Rules & Regulations can be found here: Ground Rules & Regulations | Woking Football Club ( 

Do I need to bring my ID with me on Matchdays?

It is always advised to bring a form of ID to support the ticket type you have purchased (Adult, Concession, Next Gen (17-22), Under 17 (14-16) & Under 14 (13 & under)

 I have lost/forgotten my match/season ticket, what do I do? - Prior to Matchday
If you have lost/forgotten your ticket prior to the match, please contact us on  01483 772470 (Option 1) or come down to the stadium and check-in at Reception. You will need to have your booking confirmation and ID to hand as the Club will be asking to confirm details. 


I have lost/forgotten my match/season ticket, what do I do? - Matchday

If you have lost/forgotten your ticket on matchday, you should contact us prior to gates opening on 01483 772470 (Option 1). After gates opening, supporters are directed to come down to the stadium and locate a steward or ticketing staff member and they will direct you to the Box Office. 

I am disabled and require a Carer with me on Matchday - can you help?

Yes, more information for disabled supporters can be found here: Disabled Supporters | Woking Football Club (


I am a season ticket holder and want to bring a friend, but there are no seats available next to me. What can I do?

A Season Ticket holder can request a temporary relocation to another seat at no additional cost. The request will have to be submitted prior to matchday. Please call our office - 01483 772 470 to purchase your additional ticket(s). 

I would like to temporary relocate my season ticket for a match. How do I do this?

Contact the club prior to matchday via email on [email protected] with your season ticket card details and state where you would like to relocate to for the game. Include the section, row, & seat number for seated stands (subject to availability).  

Does my Season Ticket cover Cup/Play-off games?

Your season ticket does not gain you admission any matches outside of the 23 National League matches. Season Ticket holders will receive priority access for a certain time period before match tickets go on general sales. Please ensure that you have logged into your online ticketing account to receive access during the priority window for Season Ticket holders.  To receive communications of such on sale information, please ensure you have opted-in to communications from the Club on your online ticketing account that you have purchased your season ticket with. 

What happens if I have purchased tickets and the match date changes?

The tickets you have will be valid for the rearranged date - you do not need to do anything. The barcode will still be valid, so just bring your ticket with you on the rearranged date. 

What happens if I have purchased tickets, the match date changes and I can't make the new date?

Supporters should email [email protected] to arrange for an exchange. Refunds will only be granted in extenuating circumstances by the Club’s discretion.  This will need to be requested no later than the rearranged fixture date.

Can I get a refund if I buy a ticket but I decide not to use it?

Tickets are not refundable if the match takes place at the planned date and time. You can email [email protected] to arrange for an exchange. This will need to be requested no later than the rearranged fixture date.

How many emails will I receive after booking?

After making a booking, you will receive a confirmation email. This is NOT your ticket, it is just a summary of the order you have made and the reference number for the booking. 

If you have purchased tickets and chosen to have them delivered to you as e-tickets, you will receive a separate email with your tickets attached in a PDF file.

My ticket delivery email is often delayed - what can I do to make it come through faster?

Each email provider will have their own rules around the number and type of emails that they will allow to be delivered. Delays can sometimes occur with Microsoft based accounts - i.e., and email addresses.

Adding our delivery email address [email protected] to your contacts will help email servers to see that the email is coming from a known source.

What should I do if I haven't received my e-ticket?

Typically, you should receive your tickets within 30 minutes of booking.

It is not uncommon for emails to get held up in a queue or diverted to a junk folder, so be sure to check those.

If you haven't received anything the day before the match, please contact [email protected] for further investigation.

I can't open the attachment in the ticket delivery email - what should I do?

etickets are delivered in a PDF file. If you are unable to access a PDF on your device or computer, download Acrobat Reader and you will be able to open the file. You can do that here

Do I have to print my e-ticket?

You could show your e-ticket on your phone if you don't have access to a printer. The scanner just needs to be able to read the barcode on the ticket. 

How will my personal data be used?

Your data will only be used by Woking FC. It will not be sold on to third parties. If you have opted in to be contacted by us, we will occasionally get in touch with online offers and promotions. You can update your contact preferences in the 'My Account' section when you log in.